Body Stones are made to soften on contact with your skin, which means they can also melt when exposed to extreme heat. We are proudly plastic-free, so we do not ship with wasteful freezer packs. Instead, we encourage you to join us in our commitment to sustainability and shop responsibly:
-- Ship your package to an address where somebody will be available to accept the delivery
-- Bring your package inside as soon as you receive your delivery confirmation e-mail
-- Don’t let your package sit in direct sunlight on a porch or in a mailbox (both can turn into an oven in the summer sun!)
-- Didn’t catch it in time? If melting occurs, we recommend popping your Body Stone into the fridge for 30 minutes of chill time.
On our end, we work hard to ensure your package arrives to you in optimal condition:
-- We only ship orders Monday - Wednesday to ensure packages don’t get stuck in hot warehouses over the weekend; during the summer, your order may take up to 4 business days to ship
-- We provide complimentary shipping upgrades as needed to minimize travel time, absorbing these additional costs for our customers
If you live in the following states or territories, we recommend stocking up before summer; please order at your own risk from June - September, as we cannot offer refunds if your product arrives melted: Alabama, Arizona, Arkansas, Florida, Georgia, Guam, Hawaii, Louisiana, Mississippi, Missouri, New Mexico, Nevada, North Carolina, Oklahoma, Puerto Rico, South Carolina, Texas, Virginia, Virgin Islands, West Virginia, other U.S. territories, and international destinations outside of the U.S.
We will automatically pause subscriptions for loyal Kate McLeod subscribers who live in hot weather states from June - September.
To avoid disappointment, we recommend reaching out to us at email@example.com with any concerns you have about melting before you place your order. We are happy to help!